This guide will help you find out if your app is being used by users. This guide will show you how to ask for and respond to user reviews. This guide will help you identify and filter reviews and show you how to respond to negative reviews.
Requesting reviews from users
When possible, get reviews from customers about their experiences with your product. Customers will write reviews if they feel it will help other customers make decisions. Although it is difficult to make the first request, once you get started, it will become much easier. Here are the steps you need to follow:
Send an e-mail with a specific request. For example, you could include a review question in the email. This would be a way to engage users in the review process.
Filtering reviews
Filtering reviews for an app can be done by using a number of criteria such as rating, author, note, no reply effect or any other criteria. This helps you find the best reviews, and avoid the ones that don't add value to your business. You can limit your search to a specific category, user or team. You can also view only a subset of the reviews.
App Radar is a great tool for managing reviews for your app. The average star rating of the app, the number reviews from the past twelve months and the number revised or new reviews can be viewed.
Identifying trends in reviews
App reviews are the most popular type of user feedback online. These reviews can be used by developers to identify bugs, test beta versions and make change requests. App review trends can be used to help developers understand the user's feelings about an app. It helps them improve their apps. App reviews, for example, can help developers determine if an app is responsive to user requests for new features and improvements.
Analyzing reviews in groups can help identify trends. Software engineers can then synthesize this information to see what topics are most common in reviews.
Reacting to Negative Comments
Reacting to negative reviews can be a critical part of your business. They can offer valuable insights into customer frustrations. It's important to reply quickly and honestly. Customer appreciate genuine, caring responses. When you respond to negative reviews, customers will notice that you truly care and are willing to help. This will result in a better experience for users.
It doesn't really matter whether you're responding publicly or privately to a negative review. Personalization is key. You should be aware that people can easily spot canned responses. It is therefore important to think carefully before you respond.