Google Customer Reviews is a free service that allows businesses to collect and display customer feedback. The reviews can help shoppers make better buying decisions and are one way that a business can stand out from the crowd in search ads.
The Google Customer Reviews badge can be displayed on your website. Or, you can use the Google App for automatic inserting a customer review badge to your store. Displaying the badge is important because it will let customers know about your company's stellar customer service.
Easy to add the Google Customer Review button to your website. You will need to place the Customer Review Code snippet code into your store's checkout page. When a customer purchases, the snippet will direct them to a Google Customer Reviews survey. The customer will be able to rate the experience and receive a thank-you message. Or, the badge may be displayed elsewhere on your site.
Unlike the Product Ratings, the Google Customer Review program is not tied to a specific product. It's very similar to Google Seller Ratings. A large number of stars can boost your online visibility and make your products more accessible to the internet's most discerning customers.
It is up to you whether or not Google Customer Reviews can increase your sales. Many sellers report that the program has helped increase their traffic. You are more likely to receive repeat business if you have a positive review from a customer. It's important to keep a close eye on the reviews you receive. Respond promptly to any reviews.
Customers should leave positive reviews. However, you need to be careful how you handle negative reviews. If you don't know how to respond to a complaint, your social media channels and customer service channels may be able to help you. The Google Support link is also helpful. Include it in your email signature to help spread word about your company.
It doesn't matter why a customer reviews you, you should still be thankful. Although positive reviews are not as urgent as negative ones it is important to show appreciation for your customers' time. Even a small thank-you can go a long distance in turning prospects and customers into loyal ones.
However, it is important to be aware of all aspects of Google Customer Reviews. Certain policies can result in a badge retake or even the end of the program.
The most important part of using the Google Customer Review programme is having a clear strategy for collecting and displaying your own reviews. Once you have set-up your Google Customer Reviews account and applied the code, it will take some days for the programme's data to start being collected. It can take between 60 and 90 days for this process to be completed by some merchants.