DIRECTV is a cable television service that offers subscribers access to hundreds of channels. It offers many packages including entertainment, sports, and Spanish-language channels. DirecTV is owned by AT&T. The company has over 20 million subscribers in the United States. They also offer satellite radio services and private video services. DirecTV is well-known for its customer service. Its customer service portal is a bit bulky and slow. The company also doesn't offer online chat or phone scheduling.
A complaint about DirecTV can be filed with the Better Business Bureau. The BBB is a private organization that helps companies resolve problems. BBB publishes statistics about complaints in addition to consumer protection. In general, a company that has a good BBB rating is likely to respond to complaints. A company with a low rating on the BBB is more likely to ignore the complaint.
There is also an informal complaint mechanism at the FCC. If you have an issue with Direct TV, the FCC may be able to assist you. ReportFraud is their website that investigates cybercrime complaints.
Direct TV's price increases are one of its biggest drawbacks. After a year of service, prices are often increased. Customers also get a promotional package after the first year. Cancelling services early may result in penalties. The cost of cancellation fees can run as high as $480. If you cancel within your billing cycle, you'll also need to pay the next invoice.
DIRECTV also faced the Federal Trade Commission. The Federal Trade Commission filed a complaint for overcharged consumers. Direct TV was the worst-known cable television company, according to the complaint. Additional government agencies are also involved.
The National Advertising Division concurred with all DirecTV complaints. The National Advertising Division agreed even with the fact the reruns lines were puffery.
It is best to make a complaint online about this matter. This will allow your voice to be heard by a wider audience. Your state's consumer protection agency can also be reached. It is also advisable to draft a demand letters that include a brief history about the problem. This demand letter should include a declaration that you will sue DIRECTV if they do not pay up. FairShake is also available for assistance.
In addition to filing a complaint with the FCC and your state's consumer protection agency, you can also take the matter to arbitration. Arbitration is a dispute settlement process that allows consumers submit a complaint directly to an impartial arbitrator. The resulting ruling may be favourable to you. It is important that you remember that you will have pay arbitration fees.
Although DirecTV's customer support portal may not be as user-friendly as some other sites, it is definitely the most effective. You will need to log in with your myAT&T username and password to file a complaint. In addition, you will have to provide your ID, as well as password.