If you've ever wondered if users are interested your app, then you've come the right place. With this handy guide, you'll learn how to solicit and respond to user reviews. You'll also discover how to filter and identify trends in reviews, and how to react when someone writes a negative review.
Requesting reviews from other users
Whenever possible, request reviews from users after their experience with your product or service. As long as the review helps others, most customers will be willing to leave a review. It is the hardest part of making the first request. But once you start, it will become easier. Here are the steps:
Send an email with a specific request. You could, for example, include a review question in your email. This would encourage the user to participate in the review process, and speed up the process.
Filtering reviews
You can filter the reviews for your app using many criteria including author rating, rating, note, reply effect, and other criteria. This allows you to filter the reviews that are most relevant to your business and reduce the bad ones. You can also restrict your search by user, category, or team. You can also choose to view only a portion of the reviews.
App Radar provides a great way to manage app reviews. You can view the average star rating, total number of reviews in the past 12 months, and number of new or revised reviews.
Trends in Reviews
App reviews are one the most widely used types of online feedback. These reviews can help developers find bugs, evaluate beta versions, or identify change requests. Developers can identify trends in app reviews to better understand what users think about the app. It can help them improve their app. For example, app reviews can tell developers if the app is not responsive to users' requests for new features or improvements.
Analyzing clusters of reviews can help you identify trends in reviews. Software engineers can then synthesize this information to see what topics are most common in reviews.
Reacting negatively
Responding to negative reviews is essential if you run a business. These reviews can provide valuable insight into customer frustrations. It's important to reply quickly and honestly. Customer appreciate genuine, caring responses. You can make customers feel that you care by taking the time and responding to negative reviews. This will lead to a better user experience.
You must respond to negative reviews in private or on public platforms. Make sure your responses sound personal. People can easily spot canned responses so make sure to take the time to consider your response before you send it.