A well-crafted client review is one of most effective ways to market your business. This kind of feedback is particularly valuable for vendors and service providers. Although it may seem surprising, customers are more inclined to trust companies with good reviews online than those with bad ones. For a competitive edge, make sure you implement a customer review program. Also, take advantage of any feedback.
You have a variety of options. Sending an email is not enough. You could also try sending a text message or push notification. The push notification is a fast and easy way to get a review started. To get the best out of client reviews, you need to do all you can to encourage feedback.
The best way to collect reviews is to simply make the process as easy as possible. For instance, you can create a dedicated email address for review requests. You can add a simple email signature link so that you have the option of responding to all reviews or only those containing a review. A review badge can be added to your website.
A push notification is another great way to gather customer feedback. These messages can be seen in the browser as an easy-to-read alert. They are a great way to engage your customers and remind them to leave you a review on the site of their choice. You can also ask clients to leave reviews on their smartphones or other mobile devices.
Birdeye, an online review management platform that allows you to collect client feedback in a more holistic way, might be a good option. With a single account, you can scan listings across dozens of sites. A suite of automated tools is also offered by the company that can help you improve your online visibility in real-time. These tools will work for any business owner, photographer, or aspiring entrepreneur.
Other methods include sending an email blast to your list, and sending a more personal email to customers recommending that they write a review for you. While these options are a bit more expensive, you will find that they are more effective in the long run. You can also test different email templates to find the one that works best for you. MailChimp can automate your email to make sure you're delivering the right message at the right time to the right people. Lastly, you can always send a review request via SMS.
You must get your client's review as soon as you can. A well-received, well-constructed review can be a valuable asset. Happy customers will be more than happy for you to provide feedback.